
Financial Glossary
Your Essential Guide to Financial & Tax Terms: A simplified, go-to reference for understanding the key terms, concepts, and compliance language used in accounting, VAT, tax consultancy, and business regulations. This glossary is designed to help entrepreneurs, business owners, and professionals navigate financial conversations with clarity and confidence.
Churn rate
Churn rate is a measure of the percentage of customers or users who stop doing business with a company over a given period of time. This metric is commonly used by companies that offer subscription-based products or services, as it provides a way to measure the retention rate of their customer base.
For example, a company that sells software as a service (SaaS) might have 100 customers at the beginning of a month. Over the course of that month, 10 of those customers decide to cancel their subscriptions. In this case, the company’s churn rate for that month would be (10 / 100) x 100 = 10%.
This means that 10% of the company’s customers churned or cancelled their subscriptions during that month.
Cohort analysis
Cohort analysis is a method of dividing customers or users into groups, or cohorts, based on common characteristics or experiences. This analysis is often used to track the behavior or performance of a cohort over time, and to compare the behavior or performance of one cohort to another.
For example, a company that sells subscription-based software might use cohort analysis to track the retention rate of its customers. The company might divide its customers into cohorts based on the month in which they first started using the software. The company could then track the retention rate of each cohort over time to see how well it is retaining its customers. By comparing the retention rates of different cohorts, the company can identify patterns or trends that can help it improve its retention rate.
Commercial invoice
A commercial invoice is a document that provides detailed information about a commercial transaction between a buyer and a seller. The commercial invoice typically includes information such as the names and addresses of the buyer and seller, the date of the sale, the products or services sold, the quantity and price of each item, and the total amount due. Commercial invoices are used for a variety of purposes, including tracking the details of a sale, facilitating payment, and providing proof of the transaction for customs purposes. In international trade, commercial invoices are often used by customs officials to determine the value of imported goods and calculate any applicable customs duties or taxes. Overall, commercial invoices are an important tool for businesses, as they provide a detailed record of a commercial transaction and can be used for a variety of purposes. Imagine that a company called DEF Inc. sells products to customers and ships them internationally. DEF Inc. uses commercial invoices to provide detailed information about its sales and facilitate payment from its customers.
When DEF Inc. sells products to a customer in another country, it prepares a commercial invoice that includes the following information:
The name and address of DEF Inc. (the seller)The name and address of the customer (the buyer)The date of the sale
A detailed description of the products sold, including the quantity and price of each item.
The total amount due
Any other relevant information, such as the shipping terms and the method of payment
DEF Inc. then sends the commercial invoice to the customer, along with the products. The customer can use the commercial invoice to pay DEF Inc. for the products and provide proof of the transaction to customs officials if necessary.
In this example, the commercial invoice serves as a detailed record of the sale and provides important information that is needed for payment and customs purposes. It also helps DEF Inc. track its sales and manage its international trade operations.
Contribution margin
The contribution margin is a measure of the amount of revenue that is available to cover fixed costs after variable costs have been accounted for. It is calculated by subtracting the total variable costs from the total revenue.
For example, if a company has total revenue of $100,000 and total variable costs of $60,000, the contribution margin would be $40,000.
This means that the company has $40,000 available to cover its fixed costs, such as rent and salaries, before it begins to make a profit.
Cost Per Click (CPC)
Cost per click (CPC) is a metric used in online advertising that measures the amount an advertiser pays for each click on their ad. This is calculated by dividing the total cost of the ad campaign by the number of clicks received.
For example, if an advertiser spends $500 on an ad campaign and receives 100 clicks, their CPC would be $5.00.
Cost of Goods Sold (COGS)
Cost of Goods Sold (COGS) is a measure of the direct costs associated with producing the goods or services that a company sells. This measure includes the costs of materials, labor, and other expenses that are directly tied to the production of the goods or services. COGS does not include indirect expenses, such as overhead or administrative costs, that are not directly tied to the production of the goods or services.
For example, a company that manufactures and sells smartphones might have COGS that include the costs of the materials and components used to make the phones, the cost of the labor to assemble the phones, and the cost of any other expenses directly tied to the production of the phones. COGS does not include the cost of advertising, marketing, or selling the phones, as these are considered indirect expenses.
Cost of sales
Cost of sales, also known as cost of goods sold (COGS), is a term used in accounting to refer to the direct costs associated with producing the goods or services that a business sells. COGS includes the direct labor, materials, and overhead costs that are directly tied to the production of a company’s goods or services. It does not include indirect costs, such as administrative or selling expenses, which are not directly tied to production.
Cost of sales is an important concept in accounting because it is used to calculate a company’s gross profit. Gross profit is the difference between a company’s revenue and its cost of sales. By subtracting cost of sales from revenue, a company can determine how much it earned from its sales after accounting for the direct costs of production. This information can be useful for evaluating a company’s financial performance and making decisions about its operations.
For example, if a company has revenue of $100,000 and cost of sales of $60,000, its gross profit would be $40,000 ($100,000 – $60,000). This means that the company earned $40,000 in profit from its sales after accounting for the direct costs of production. By analyzing its gross profit, the company can determine whether it is generating enough profit from its sales and identify opportunities to improve its financial performance. Imagine that a company called GHI Inc. sells products to customers and wants to calculate its cost of sales. GHI Inc. has the following costs associated with the production of its goods:
Raw materials: $10,000
Direct labor: $20,000
Other direct expenses: $5,000
To calculate GHI Inc.’s cost of sales, you would add up the total cost of raw materials, direct labor, and other direct expenses to get a total of $35,000. This means that GHI Inc. spent $35,000 on the direct costs of production. Once you have calculated the cost of sales, you can use it to determine a company’s gross profit. To do this, you would subtract the cost of sales from the company’s total revenue.
For example, if GHI Inc. had revenue of $100,000, its gross profit would be $65,000 ($100,000 – $35,000). This means that GHI Inc. earned $65,000 in profit from its sales after accounting for the direct costs of production. By analyzing its gross profit, GHI Inc. can determine whether it is generating enough profit from its sales and identify opportunities to improve its financial performance.
Cross-Selling
Cross-selling is a sales technique that involves encouraging a customer who has purchased a product or service to also purchase a related product or service. This technique is often used by companies that offer a range of products or services, as it provides a way to increase the value of each customer by encouraging them to buy more.
For example, a company that sells smartphones might use cross-selling to encourage a customer who has purchased a smartphone to also purchase a case or screen protector for their phone. This would help the company increase its revenue from the customer, as they would be buying more than just the phone
Current assets
Current assets are assets that can be easily converted into cash within one year or less. Current assets are typically liquid assets, such as cash, accounts receivable, and inventory, that a business can use to meet its short-term obligations and fund its day-to-day operations. Current assets are an important part of a business’s overall financial health. They provide a source of funds that a business can use to pay its bills, cover its expenses, and invest in new opportunities. By carefully managing its current assets, a business can ensure that it has the liquidity it needs to meet its short-term obligations and maintain its operations. Current assets are typically listed on a company’s balance sheet along with its other assets, such as long-term investments and fixed assets. The total value of a company’s current assets is an important indicator of its financial health and liquidity. A business with a high level of current assets is typically in a better position to meet its short-term obligations and fund its operations than a business with a low level of current assets.
Imagine that a company called GHI Inc. has the following current assets on its balance sheet:
Cash: $100,000
Accounts receivable: $50,000
Inventory: $75,000
GHI Inc. can use its current assets to fund its day-to-day operations and meet its short-term obligations. For example, GHI Inc. can use its cash to pay its bills, such as rent, utilities, and salaries. It can also use its accounts receivable to collect payments from its customers and generate additional cash. And it can use its inventory to produce and sell goods to customers, generating additional revenue and cash. By managing its current assets carefully, GHI Inc. can ensure that it has the liquidity it needs to maintain its operations and meet its short-term obligations. For example, if GHI Inc. has a large number of accounts receivable that are overdue, it may need to take steps to collect these payments and generate additional cash. Or if GHI Inc. has a low level of inventory, it may need to purchase additional raw materials or products to meet customer demand and generate additional revenue. By carefully managing its current assets, GHI Inc. can maintain its financial health and ensure that it has the funds it needs to support its operations.
Current liabilities
Current liabilities are obligations that a company is expected to pay within one year or within the company’s operating cycle, whichever is longer.
Examples of current liabilities include accounts payable, short-term debt, and taxes. Current liabilities are reported on a company’s balance sheet and are considered a short-term debt that the company needs to repay within a short period of time.
Customer acquisition cost
Customer Acquisition Cost (CAC) is a measure of the cost associated with acquiring a new customer. This measure includes all of the expenses that a company incurs in order to convince a potential customer to make a purchase, such as advertising, marketing, and sales costs. CAC is typically expressed as the total cost of acquiring a new customer, divided by the number of customers acquired during a specific period of time.
For example, a company that sells subscription-based software might spend $1,000 on marketing and sales efforts in a given month, and acquire 100 new customers during that month. In this case, the company’s CAC would be $1,000 / 100 = $10.
This means that it cost the company an average of $10 to acquire each new customer during that month.

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