Customer Name *Company Name *Designation *This feedback is a *SuggestionComplimentComplaintOtherMention about feedbackHow likely are you to recommend our services to others? *Very likely - I would highly recommend your services based on my experienceLikely -I am inclined to recommend your services to others.Neutral-I neither likely nor unlikely to recommend your services.Unlikely- I am hesitant to recommend your services.Very unlikely- I would not recommend your services based on my experience.Were your concerns addressed and resolved to your satisfaction? *Yes, completely -My concerns were fully resolved to my satisfaction.Partially - My concerns were partially addressed but could have been better resolved.No-My concerns were not addressed to my satisfaction.How satisfied are you with the clarity of communication regarding your service request? *Very satisfied -The communication regarding my service request was clear and easy to understand.Satisfied -I am satisfied with the clarity of communication regarding my service request.Neutral -The clarity of communication was neither satisfactory nor unsatisfactory.Dissatisfied -I am dissatisfied with the clarity of communication regarding my service request.Very dissatisfied-The communication regarding my service request was unclear and difficult to follow.How satisfied are you with the timeliness of the service provided? *Very satisfied- The service was provided promptly and within my expectations.Satisfied- I am satisfied with the timeliness of the service provided.Neutral -The timeliness of the service provided neither satisfied nor dissatisfied me.Dissatisfied- The service was delayed or took longer than expected.Very dissatisfied -The service was significantly delayed, causing considerable inconvenience.How would you rate the professionalism of our team members ? *Excellent - Staff was knowledgeable, courteous, and helpfulGood - Staff was polite and efficientFair - Staff was somewhat helpful but could improvePoor - Staff was unprofessional or rudeWere your concerns addressed and resolved to your satisfaction? *Yes, completely - All concerns were addressed and resolvedPartially - Some concerns were addressed, but not allNo - My concerns were not resolvedHow would you rate the quality of the service provided? *Excellent - Service exceeded my expectationsGood - Service was satisfactoryFair - Service was averagePoor - Service was below expectationsDo you feel the service provided was worth the price paid? *Yes, definitelyYes, somewhatNeutralNo, not reallyNo, not at allDid the service you received match the scope of work mentioned in the proposal or agreement? *Yes, exactly as describedMostly, with minor deviationsNo, there were significant deviationsOverall Rating *012345Submit
